Jonar Nader says that any executive who has to rely on customer surveys, does not know what is going…
Large organisations, including government departments, have implemented shared-services units that have lost the service ethic. Here, Jonar Nader provides…
Here is a short biographical video that explains who Jonar Nader is, and what he does. It features a…
Jonar Nader says that most organisations have no idea what it is like to be a customer. They do…
Jonar Nader speaks with Gregg Toyama of Harcourts about how we can charge more for our services. Jonar also…
Jonar Nader says that the role of managers is to rip-off customers, so long as managers deliver on their…
Jonar Nader says that cost-cutting is foolish. He wants executives to learn how to charge customers more, so long…