From Lose Friends Radio comes this segment called ‘Continuous improvement’, narrated as an excerpt from one of Jonar’s books. You can read the transcript below, or listen to the original broadcast by clicking on the green play button: [audio:BTB_14_Continuous_Improvement.mp3]
From the Lose Friends series, here is what Jonar Nader has written about: CONTINUOUS IMPROVEMENT
The endorsement of ‘continuous improvement’ (kaizen) makes people lazy because it signals that imperfection can be tolerated, as long as one intends to improve over time. Continuous improvement might have worked for organisations that have dominated their market for twenty years. It can still work for monopolies that do not feel the pressure to offer a better product or service. The networked world demands perfection and a sense of urgency. Continuous improvement is ill-advised because gradual improvement leads to speedy failure.
For information about Jonar’s books, please visit the official website www.LoseFriends.com
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